Self Impression Kit Policy

Updated January 28, 2025

Before we can manufacture your chosen Veneers we must send you a Self-Impression Kit. We will provide you with full instructions on how to use the Self-Impression Kit. Please note the Self-Impression Kit is not suitable for you if:

You have loose teeth (including loose crowns, bridges, or veneers) or you have had teeth recently removed;

  • you have existing oral health issues;
  • you are undergoing dental or dental treatment;
  • you have a fixed retainer

If you have crowns, bridges, or existing veneers you must take extra care when using the Self-Impression Kit. We will not be held liable for any damage to any crowns, bridges, existing veneers or loose teeth.

If, due to a build-up of plaque, your use of the Self-Impression Kit is affected, we will advise you to remove the plaque and then continue with the Impressions process.  Likewise if there are any other issues, we will contact you.

When you have completed your Self-Impression Kit
You MUST provide photographs of your impressions to us by email for a visual check. Failure to do so may delay your order and could incur additional costs as well as voiding your money back guarantee. We cannot accept impressions in the mail that have NOT been firstly approved by visual check.


If your impressions are not approved, do not worry we will contact you with regards to repeating them and provide guidance.  The impressions trays we provide can be remoulded up to 8 times each.

Once your impression photos have been approved we will provide a returns label to you to ship your impressions back to us (excludes Canada).  Please keep a record of the tracking number. 

If you reside outside the USA you must post this back to us at your own cost: We recommend that you use a tracked courier service to ensure your Self-Impression Kit gets delivered to us safely. Please note that items cannot be accepted by us if duties and taxes have not been paid in advance by you.

If we do not receive your returned Self-Impression Kit, or if you have used your Self-Impression Kit incorrectly and we are unable to use the Impressions you have provided then:

  • we will contact you to arrange the sending out of a replacement Kit;
  • we may charge you for the cost of any such replacement kit

If you fail to commence the impressions process, and we are unable to contact you for a period of 90 days from the date of your Order, we may treat the contract as cancelled. It is important that you therefore contact us at this time to mitigate cancellation.